Shipping policy

At Mesepa, we are committed to providing an outstanding shopping experience for our customers, including shipping information that is clear and easy to understand. We offer free shipping on all orders within the United Kingdom.

Shipping locations

This shipping policy applies to orders delivered within the United Kingdom.

Delivery times

Below are the expected delivery timeframes for all parcels:

Order cut off time: 5:00 PM GMT, Monday to Friday. Orders placed after this time will be processed on the next business day, which may add one extra day to the delivery estimate.

Order handling time: 1 to 2 business days, Monday to Friday. Once your order has been processed, it will be dispatched using one of our trusted carriers.

Transit time: 6 to 8 business days, Monday to Friday.

Estimated delivery time: Approximately 7 to 10 business days.

Shipping Methods & Carriers

We work with trusted shipping carriers to help provide safe and timely delivery, including:
• Royal Mail
• DPD
• UPS
• FedEx

Shipping costs

Free shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order value.

Delivery issues

If you experience any issues with your delivery, such as delays or a parcel going missing, please contact our customer service team as soon as possible. We are here to help and will work with you to help make sure your order arrives safely and on time.

Tracking your order

Once your order has been dispatched, you will receive an email notification containing a tracking number. You can track your parcel’s progress on our Track Your Order Page.

Questions?

Visit our FAQs page or contact our customer service team.

Contact information

Store Name: Mesepa
Address: 98 Catherine Gardens, Hounslow, TW3 2PW, United Kingdom
Email: info@mesepa.com
Phone: +447822017205
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1 to 2 business days.