Privacy policy
Last updated: January 28, 2026
Privacy Policy for Mesepa
Mesepa operates this shop and website, together with all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the Services). Mesepa uses Shopify to help power and deliver the Services to you. This Privacy Policy explains how we collect, use and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise contact us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will apply for matters relating to the collection, handling and sharing of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used and shared as described here.
Personal information we collect or process
When we refer to personal information, we mean information that identifies you or can reasonably be connected with you or another person. Personal information does not include information collected anonymously or information that has been deidentified so it cannot identify you or be reasonably connected with you. Depending on how you use the Services, where you live, and what the law allows or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:
Contact details, including your name, home address, billing address, delivery address, telephone number and email address.
Financial information, including card details, bank or financial account numbers, payment method, transaction details, payment confirmation and other payment related details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including the items you view, add to your basket, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us, including information you provide when you contact us, such as when you submit a customer support request.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including details about how you interact with the Services, such as when and how you browse, navigate, or use features of the Services.
Sources of personal information
We may obtain personal information from the following sources:
From you directly, including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
From our service providers, including when we use them to provide certain technology or services and they collect or process personal information for us.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us and which Services you use, we may use personal information for the purposes below:
Providing, tailoring and improving the Services
We use your personal information to deliver the Services to you, including to fulfil our contract with you, process payments, complete orders, remember your preferences and items you are interested in, send account related notifications, handle purchases, returns, exchanges and other transactions, create and manage your account, arrange delivery, support returns and exchanges, enable you to post reviews, and provide a personalised shopping experience, such as suggesting products related to your purchases. This can also include using your personal information to better personalise and improve the Services.
Marketing and advertising
We use your personal information for marketing and promotional activities, including sending marketing, advertising and promotional messages by email, text message or post, and showing online adverts for products or services on the Services or on other websites. These adverts may be based on items you previously purchased, added to your basket, or other activity on the Services.
Security and fraud prevention
We use your personal information to verify your account, help ensure a safe shopping and payment experience, identify, investigate or take action in relation to suspected fraudulent, unlawful, unsafe or harmful activity, protect public safety, and safeguard our services. If you create an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access information with anyone.
Communicating with you
We use your personal information to provide customer support, respond to you, deliver services effectively and maintain our relationship with you.
Legal reasons
We use your personal information to comply with applicable laws and to respond to lawful requests, including requests from law enforcement or government bodies. We may also use it to investigate or take part in civil disclosure, actual or potential litigation, or other legal proceedings, and to enforce or investigate possible breaches of our terms or policies.
How we share personal information
We may share your personal information with third parties for legitimate purposes, in line with this Privacy Policy. This may include sharing:
With Shopify, suppliers and other third parties that provide services for us, such as information technology support, payment processing, analytics, customer support, cloud storage, fulfilment and delivery services.
With business and marketing partners who help us provide marketing services and show adverts to you. For example, we use Shopify to support personalised advertising using third party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity with different merchants and websites.
When you instruct us, ask us, or otherwise agree for us to share certain information with third parties, such as to deliver products to you or through your use of social media tools or login integrations.
With our related companies or others within our corporate group.
As part of a business transaction, such as a merger, acquisition or insolvency process.
Where required to meet legal duties, including responding to court orders, subpoenas, search warrants or similar requests, enforcing our terms or policies, and protecting the Services, our rights, and the rights of our users or others.
Our relationship with Shopify
The Services are hosted on Shopify. Shopify collects and processes personal information about how you access and use the Services to help provide and improve the Services for you. Information you submit through the Services will be sent to and shared with Shopify and with third parties that may be located outside your country, in order to provide and improve the Services.
We also use certain enhanced Shopify features to help protect, grow and improve our business. These features use data and information from your interactions with our shop, your interactions with other merchants, and your interactions with Shopify. In these situations, Shopify is responsible for processing your personal information for these purposes, including responding to requests you make to exercise rights relating to that processing. You can find more information about how Shopify uses personal information and the rights you may have by viewing the Shopify consumer privacy information. Depending on where you live, you may also be able to use the Shopify privacy portal to exercise certain rights in relation to data processed by Shopify.
Third party websites and links
The Services may include links to websites or online platforms run by third parties. If you follow a link to a site that we do not operate or control, you should review that third party’s privacy and security policies and its terms and conditions. We do not guarantee, and we are not responsible for, the privacy or security of third party sites, including the accuracy, completeness or reliability of information on them. Information you share in public or semi public spaces, including on third party social networks, may be visible to other users of the Services or the relevant third party platforms, without restriction on how it may be used by us or by others. Including links in the Services does not, by itself, mean that we endorse the content, owners or operators of those platforms, unless we specifically say so within the Services.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from children who are under the age of majority where they live. If you are a parent or guardian and you believe a child has provided personal information to us, you can contact us using the details in the Contact section to ask for it to be deleted. As at the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.
Security and retention of your information
No security system is completely secure, and we cannot provide absolute security. Information you send to us may not be protected while it is being transmitted. We recommend that you do not use unsecured channels to send sensitive or confidential information.
The length of time we keep personal information depends on various factors, including whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights below regarding your personal information. These rights are not always available, may only apply in certain situations, and in some cases we may refuse a request where the law permits.
Right of access or right to know. You may have the right to ask for access to personal information we hold about you.
Right to deletion. You may have the right to ask us to delete personal information we hold about you.
Right to correction. You may have the right to ask us to correct personal information that is inaccurate.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you, and in some situations to ask us to transfer it to another organisation, subject to certain exceptions.
Managing marketing communications. We may send you promotional emails, and you can opt out at any time using the unsubscribe option included in our emails. If you opt out, we may still send non promotional messages, such as emails about your account or orders.
If you live in the United Kingdom or the European Economic Area, and subject to local law limits and exceptions, you may also have the following rights:
Right to object and right to restrict processing. You may have the right to ask us to stop processing, or to limit how we process, personal information for certain purposes.
Right to withdraw consent. Where we process personal information based on your consent, you may withdraw that consent. If you withdraw consent, it will not affect processing carried out before you withdrew it.
You can exercise your rights where the Services provide an option to do so, or by contacting us using the details below. If you would like to learn more about how Shopify uses personal information and the rights you may have in relation to data processed by Shopify, you can review the Shopify privacy information available at https://privacy.shopify.com/en.
We will not treat you unfairly for exercising your rights. We may need to confirm your identity before responding to a request, where the law allows or requires this. Where permitted by law, you may appoint an authorised agent to make requests for you. Before we accept an agent request, we may require proof that you authorised the agent to act for you, and we may also require you to confirm your identity directly with us. We will respond within the timeframes required by applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to raise a complaint with your local data protection authority. If you are in the European Economic Area, a list of the relevant supervisory authorities is available on official European data protection websites.
International transfers
We may transfer, store and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised safeguards such as the European Commission Standard Contractual Clauses, or equivalent arrangements approved for use in the United Kingdom, unless the transfer is to a country that is officially recognised as providing an adequate level of protection.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time, including to reflect updates to our practices or for operational, legal or regulatory reasons. We will publish the updated Privacy Policy on this website, update the Last updated date, and provide any notice required by applicable law.
Contact
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, you can contact us using the details below during our customer service hours.
Store Name: Mesepa
Address: 98 Catherine Gardens, Hounslow, TW3 2PW, United Kingdom
Email: info@mesepa.com
Phone: +447822017205
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1 to 2 business days.
For the purposes of applicable data protection laws, Mesepa is the data controller of your personal information.